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Elements and Performance Criteria

1. Monitor delivery of contracted services and supplies.
   • Identify contracted services and supplies.
   • Conduct regular checks and evaluations of contracted services and supplies and delivery timeframes.
   • Undertake ongoing liaison with contractors to ensure problems are identified and resolved.
   • Identify and document variations between contract and delivery of services or supplies and notify manager.
   • Take corrective action to rectify variations within scope of authority and document.
   • Authorise payment for contracted services and supplies according to conditions of contract.
2. Resolve contractual disputes.
   • Investigate disagreements and identify cause and validity.
   • Negotiate and agree on terms of resolution.
   • Follow contract provisions for dispute resolution.
   • Seek legal and management advice where required to resolve disputes.
3. Implement contract transitions.
   • Review contract conditions and responsibilities with appropriate personnel to ensure satisfactory completion of contract.
   • Authorise contract completion in writing to confirm completed services have been undertaken according to contract objectives and specifications.
   • Reconcile final statement.
   • Evaluate contractor performance level of service against agreed benchmark.
   • Coordinate end-of-service or renewed contracts to meet workplace requirements.
   • Assess quality of contract documentation.
4. Monitor delivery of contracted services and supplies.
   • Identify contracted services and supplies.
   • Conduct regular checks and evaluations of contracted services and supplies and delivery timeframes.
   • Undertake ongoing liaison with contractors to ensure problems are identified and resolved.
   • Identify and document variations between contract and delivery of services or supplies and notify manager.
   • Take corrective action to rectify variations within scope of authority and document.
   • Authorise payment for contracted services and supplies according to conditions of contract.
5. Resolve contractual disputes.
   • Investigate disagreements and identify cause and validity.
   • Negotiate and agree on terms of resolution.
   • Follow contract provisions for dispute resolution.
   • Seek legal and management advice where required to resolve disputes.
6. Implement contract transitions.
   • Review contract conditions and responsibilities with appropriate personnel to ensure satisfactory completion of contract.
   • Authorise contract completion in writing to confirm completed services have been undertaken according to contract objectives and specifications.
   • Reconcile final statement.
   • Evaluate contractor performance level of service against agreed benchmark.
   • Coordinate end-of-service or renewed contracts to meet workplace requirements.
   • Assess quality of contract documentation.

Performance Evidence

Evidence of the ability to:

monitor contractual agreements, including delivery timeframes and resolve contractual disputes

complete evaluations of contracted services

liaise with contractors and apply procedures for the authorisation of payments to contractors.

Evidence of performance on two or more contracts is required to demonstrate consistency of performance and ability to respond to different situations.

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Knowledge Evidence

Demonstrated knowledge of:

range of commonly outsourced services and supplies for the funeral services industry, including:

products

maintenance

cleaning

waste

outsourced services and supplies including supply arrangements, resources, management and workplace operating systems

critical aspects when monitoring and evaluating the effectiveness of contracted services and supplies, including:

adherence to timelines

estimated costs

progress toward objectives

adherence to quality standards

sensitivity to work carried out in funeral operations areas

work health and safety/occupational health and safety

Equal Employment Opportunity (EEO) practices

main conditions of contracted services and supplies, including:

tender documentation

maintenance plan

defects liability

protection from exposure to sensitive areas of funeral operations, including grieving family

contract formulation processes and authorities

effective communication and negotiation strategies for enforcing contractual agreements

workplace policies and procedures relating to outsourcing services and products.

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